We will not reimburse these post and packing charges under any circumstances.
If you require us to arrange the collection of Goods which you want to return, there will be an additional charge levied by the courier company for such remote collection, and we will pass this charge on to you. Information The descriptions, images, illustrations, photographs and particulars, including weights, dimensions and capacity, provided in any of our printed materials or on our website, are intended to provide general information only and do not form part of the Contract.
If however we are unable to contact you or we need to undertake the work outside of normal working hours to meet your specified deadline, then we will proceed to undertake the additional work and we will charge you for this at our standard hourly artwork rate for amending artwork, which is currently £30 (thirty pounds). Return of Supplies In the case of printed or bespoke Goods, Customers may not cancel an Order once the Order has been placed and confirmed by us.
In the case of all other Goods, Customers must contact us within 24 hours of delivery of the same if they wish to return them.
Any damage to the Goods must be noted on the driver’s delivery note and reported to us by you within 24 hours.
We will not be obliged to offer any additional compensation for disappointment suffered. Payment Customers may make payment by credit or debit card over the phone. Please note that we will not dispatch Goods until we have received cleared funds. Out of stock items If we are unable to supply an item within our usual delivery times then we will notify the Customer of this fact by phone or email as soon as reasonably practicable. Credit accounts To apply for a credit account please call us on telephone number 01. Delivery We aim to dispatch all Orders within the times stated by us, however all delivery dates should be regarded as estimates only.
We will not be liable for any losses, costs, damages or expenses suffered by the Customer or any other party as a result of any delay in delivery.
Supply electronic files which do not conform to the Company’s artwork guide and which therefore require additional processing prior to printing.
If the scenario outlined at paragraph (iii) occurs, we would endeavour to contact you during normal working hours prior to undertaking the additional work.